Privacy Policy - Erwain Escapes

We ask that you read this website terms, cookie policy and privacy policy carefully as it contains important information on who we are, how and why we collect, store, use and share personal information, your rights in relation to your personal information and on how to contact us and supervisory authorities in the event you have a complaint.

Who we are

This website is operated by Erwain Escapes.

We collect, use and are responsible for certain personal information about you. When we do so we are regulated under the UK-GDPR which applies to the United Kingdom. We are responsible as ‘controller’ of that personal information for the purposes of those laws.

Our website

This privacy policy relates to your use of our website.

Throughout our website we may link to other websites owned and operated by certain trusted third parties. These other third party websites may also gather information about you in accordance with their own separate privacy polices.

Our collection and use of your personal information

We collect personal information about you when you access our website, register with us, contact us, send us feedback, purchase a holiday via our website, post material to our website and compete customer surveys or participate in competitions via our website.

We collect this personal information from you either directly or indirectly, such as your browsing activity while on our website (see ‘Cookies’ below).

We also collect personal information about you from other sources as follows:

Information obtained through third party booking sites;
Information obtained through email and offline marketing.

The personal information we collect about you depends on the particular activities carried out through our website. This information includes:

your name, address and contact details
date of birth
bank account and payment details

details of any feedback you give us by phone, email, post or via social media
information about the services we provide to you
We use this personal information to:
create and manage your account with us
verify your identity
provide services to you
customise our website and its content to your particular preferences
notify you of any changes to our website or to our services that may affect you
improve our services
send you details of our services when you opt in to receive marketing information

This website is not intended for use by children and we do not knowingly collect or use personal information relating to children.

Our legal basis for processing your personal information

When we use your personal information we are required to have a legal basis for doing so. There are various different legal bases on which we may rely, depending on what personal information we process and why.

The legal bases we may rely on include:

consent: where you have given us clear consent for us to process your personal information for a specific purpose

contract: where our use of your personal information is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract
legal obligation: where our use of your personal information is necessary for us to comply with the law (not including contractual obligations)
vital interests: where our use of your personal information is necessary to protect you or someone else’s life
legitimate interests: where our use of your personal information is necessary for our legitimate interests or the legitimate interests of a third party (unless there is a good reason to protect your personal information which overrides our legitimate interests)

Further information—the personal information we collect, when and how we use it

For further details on when we collect personal information, what we collect as well as how we use it, please read the following sections:

When you register with us or another booking agent, we will receive and process your name, email address, postal address, telephone number and other contact information you provide. We ask for this to create and manage your account with us, to communicate with you about your account and holiday booking as well as payment. We rely on contract as the lawful basis for using your personal information, with the exception of marketing only, in which we rely on consent. We keep this information for 6 years and 6 months in accordance with the Statute of Limitations plus a 6 month period in which proceedings may come to our attention. In respect of marketing, we keep this only for as long as you are happy that we do so, but may keep basic information to ensure we do not market to you further.

We also process your personal information in respect of payments made to us and refunds made to you. This may include bank names, sort codes and account numbers, credit card and debit card details including card numbers, start and expiry dates and we may process, but not retain CVV security numbers. You agree to provide this information to us and we rely upon Contract as a lawful basis for the collection of this information. We may share this information with our own bank or payment processor. We keep this information for 6 years and 6 months in accordance with the Statute of Limitations plus a 6 month period in which proceedings may come to our attention and for the purposes of tax reporting.

Who we share your personal information with

We may share you information with booking companies, our bank and payment processor and local service providers if you have requested that we supply you with a service carried out by someone else during your stay with us.

This data sharing enables third parties to deal with you directly.

We will share personal information with law enforcement or other authorities if required by applicable law.

We will not share your personal information with any other third party.

Whether information has to be provided by you, and if so why

We require you to provide your name, and the name of all members of your party, addresses, email addresses, telephone numbers and payment information to enable us to provide you with booking services and accommodation as a minimum. We will inform you at the point of collecting information from you, whether you are required to provide the information to us

Transfer of your information out of the EEA

We do not intend to transfer your information outside of the EEA with the exception of any marketing services provided where data servers may be located outside of the EEA. We will ensure appropriate safeguards are offered by the data provider.

Cookies and other tracking technologies

A cookie is a small text file which is placed onto your device (eg computer, smartphone or other electronic device) when you use our website. We may use cookies on our website for web traffic analytics, such as Google Analytics. We may also use cookies to help us recognise you and your device and store some information about your preferences or past actions such as retaining information in an unfinished booking.

We will request your consent before placing them. You can disable cookies or clear cookies in your browser and should refer to your browser suppliers instructions for doing so.

Marketing

We would like to send you information about our Cabin holidays and services, which may be of interest to you. Where we have your consent or it is in our legitimate interests to do so, we may do this by post, email, telephone, text message (SMS) or automated call.

We will only ask whether you would like us to send you marketing messages when you tick the relevant boxes when you interact with our website to sign up for newsletters or book a holiday..

If you have previously agreed to being contacted in this way, you can unsubscribe at any time by:

—contacting us at need to put an email address here

—using the ‘unsubscribe’ link in emails or ‘STOP’ number in texts

For more information on your rights in relation to marketing, see ‘Your rights’ below.

Your rights

Under the UK-GDPR you have a number of important rights free of charge. In summary, those include rights to:

fair processing of information and transparency over how we use your use personal information
access to your personal information and to certain other supplementary information that this Privacy Notice is already designed to address
require us to correct any mistakes in your information which we hold
require the erasure of personal information concerning you in certain situations
receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations
object at any time to processing of personal information concerning you for direct marketing
object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you
object in certain other situations to our continued processing of your personal information
otherwise restrict our processing of your personal information in certain circumstances
For further information on each of those rights, including the circumstances in which they apply, you should visit the Information Commissioners Website at www.ico.org.uk

If you would like to exercise any of those rights, please:

Email us at need to put an email address here
let us have enough information to identify
let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill), and
let us know the information to which your request relates Keeping your personal information secure

We have appropriate security measures in place to prevent personal information from being accidentally lost or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

How to complain

We hope that we can resolve any query or concern you raise about our use of your information.

The UK-GDPR also gives you the right to lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) state where you work, normally live or where any alleged infringement of data protection laws occurred. The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk or telephone: 0303 123 1113.

Changes to this website privacy policy

We may change this website privacy policy from time to time, and you should check back regularly for any changes.